Terms & Conditions

Order Security
All personal information entered in the order process will be encrypted on our secure server, which means that all your personal information is protected. If at any time you would like to verify this information, you should see the lock icon in the lower right corner of your browser screen. Customers accessing the internet through MSN or AOL may sometimes not be able to see the security icon, but please be assured it is there. American Hoist has taken every precaution to ensure that transactions will be safe and your privacy protected. To learn more about our security precautions, please visit the Privacy section of the site.

When Will My Credit Card Be Charged?
After submitting your order, your credit card information is encrypted and stored on our secure server. Your credit card information will be processed by hand shortly after your order is placed, usually within 24 hours.

Sales Tax Information
We are required by law to charge sales tax of 6% for all orders shipped within Michigan. If your order is shipped outside of Michigan, you will not be charged sales tax.

Order Status
After placing an order at amhoist.com, you can check the status of your order by logging into Your Account. Upon log in, you can view your account history, which outlines all orders placed at amhoist.com. Your order status will go through the following stages as it is prepared for shipment: Pending: Your order and credit card are being processed. Processing: Your order is being picked and prepared for shipment. Shipped: Your order has been shipped and tracking information will appear with your order details. You will also receive a shipment email with this information. Order Emails To ensure we can send you the necessary

Order Emails
After you place an order, please add orders@amhoist.com to your address book and/or change settings on SPAM blocking software to allow emails from orders@amhoist.com. We will e-mail you first and make phone calls only after we have not had an e-mail response within 72 hours. After placing an order at amhoist.com, you will receive an order confirmation email that lists the items ordered, shipping address and order total. You can review your order details by logging into your account. If there are any problems with your order at this time, please contact orders@amhoist.com.com so any adjustments can be made. We will send you an email when your order has been shipped. This email will list the shipping method and date of shipment. You will usually receive tracking information directly from the carrier (e.g. UPS, USPS, or FedEx). You can use the carrier information and tracking number provided in both the shipment email and in Your Account to track your package at the following: US Postal Service: www.usps.com If you do not receive an order confirmation e-mail after placing an order, we suggest checking your e-mail filter and/or spam blocker settings. If your email system uses an e-mail filter or spam blocker, add orders@amhoist.com to your address book, to ensure you will receive future emails regarding your order.

Out of Stock Items
While we strive to keep sufficient inventory levels, we sometimes run out of popular items. When an item is out of stock, it will still appear on the website, but will be marked "out of stock" and will not be available for order.

Backordered Items
We maintain some inventory so we can ship orders to our customers as quickly as possible. We also make planters to order and may not have you exact item ready for immediate shipment. However, we make then daily and shipping should not be delayed more than a few days at the most. Please let us know if you need a specific delivery date.

Order Cancellations
If you change your mind after placing your order, please e-mail us at orders@amhoist.com immediately after placing an unwanted order. You can always return an unwanted order by following our return instructions.

Return Policy
We offer a 30-day, money-back guarantee on all products. If not satisfied with an item(s), customers may return the purchased product(s) for a full refund, excluding shipping and handling charges, providing the item has not been used and is in its original shipping box. We  reserve the right to contest the return. To receive a refund, please include a note explaining why the item is being returned, and include name, shipping address, and phone number, along with the original receipt, with the returned item(s). Defective items may be returned for a replacement, or if that is not acceptable, a full refund, within 30 days. Please include a note explaining why the item is defective and include name, shipping address, and phone number, along with the original receipt. If the manufacturer is at fault for the defect, amhoist.com will assume the return shipping charges.

WARNING: Returning a product to amhoist.com that was not purchased from us is illegal, and all remedies available to us will be taken immediately. Please mail all returns or send defective items to: American Hoist Air & Lube, Inc. c/o Returns Department 565 48th St. SE Kentwood, MI 49548

Contact Us
Although American Hoist provides you with a great deal of information about our products, your account and ordering, we know you might still have questions. We strive to provide our customers with quality customer service. We try to be available during normal business hours (EST) but it make take 24 hours to return your call. Email Inquiries For General, Order and Technical Inquiries, please e-mail us at: orders@amhoist.com.

Phone Orders
If you would like to phone in an order rather than purchase on-line, or have any particular questions regarding product information, you may also call 800-320-8383 or 616-475-7658, 9AM - 5PM EST.